Code of Practice

We are members of the following organisations;

National Association of Funeral Directors

The NAFD Code of Practice sets out the high standard of service that bereaved families may expect in their dealings with a funeral firm member of the National Association of Funeral Directors, including key requirements in respect of price information, estimates, final accounts and marketing.

This ensures that bereaved families can look for the NAFD logo as a symbol of quality and standards when they are choosing a funeral director. Funeral firm members of the Association are bound by this robust Code of Practice, which is strictly monitored by a team of Standards and Quality Managers to ensure compliance.

Funeral Planning Authority

The FPA exists to help protect consumers’ interests across the spectrum of the Funeral Planning sector within the UK. The FPA are staunchly independent and impartial in all their dealings on behalf of clients. The FPA is a company limited by guarantee, whose shareholders are the Funeral Planning Council and the National Association for Pre-paid Funeral Plans and both of these organisations are effectively trade associations of companies heavily involved in the UK Funeral Planning sector.

Investors in People

Since 1991 Investors in People has set the standard for better people management. Their internationally recognised accreditation is held by 14,000 organisations across the world. The Standard defines what it takes to lead, support and manage people well for sustainable results.

Based on 25 years of leading practice, the Investors in People Standard is underpinned by a rigorous assessment methodology and a framework which reflects the very latest workplace trends, essential skills and effective structures required to outperform in any industry.

Chelmsford Star Co-operative Funeral Services was accredited with Investors in People in February 2004. Chelmsford Star Co-operative Society of which it is part of, achieved a Bronze standard in Investors in People on behalf of all its trading divisions including funerals in May, 2015