Travel Consultant

Salary:

£9.81 per hour plus commission

Location:

Braintree/Chelmsford

Department:

Travel

Job description:

Basic Information

Location: Braintree/Chelmsford

Reports to: Branch Manager

Hourly Rate: £9.81 plus commission

Hours:  Full time – 37.5 hours / Part-time 15 and 22.5 hours

Core Purpose

To support the trading activities of Chelmsford Star’s travel business through enthusiastic and competent sales advice to customers demonstrating a wealth of knowledge and experience of the travel industry and destinations.

Accountability & Impact

The post-holder is expected to fulfil the following key measures of performance;

  • Excellent product knowledge and the ability to understand customers’ requirements to confidently and enthusiastically assist with the selection of a holiday.
  • Advise and guide customers regarding holiday locations demonstrating knowledge and experience of worldwide popular tourist destinations.
  • Have the ability, experience and confidence to assist customers with complex travel itineraries.
  • Maximise sales in branch.
  • Assist customers confidently with the purchase foreign currency.
  • Provide professional and excellent customer service.
  • Assist with maintaining branch standards.
  • Adherence to Society policies and procedures.

Working with Others

The role involves considerable interaction with customers and requires excellent interpersonal skills.

The role involves interacting with Society staff at all levels and representatives of suppliers.

The post-holder must be able to communicate confidently and clearly.

Skills & Knowledge

Essential:

  • Knowledge & passion for worldwide popular tourist destinations.
  • Excellent communication skills and customer service.
  • Good accuracy and numerical skills.
  • Competent IT skill.
  • Experience as a Travel Consultant.

Desirable

  • Knowledge of Tarsc CRM System.
  • Bureau De Change experience.

See our other vacancies

Society Secretary and Head of Management Services

Salary: £55,000 - £70,000 dependent of experience.

Department: ALL

Location: Head Office (Chelmsford)


Supervisor (Meadgate)

Salary: £10.66 per hour

Department: FOOD

Location: Meadgate (Chelmsford)


Travel Consultant

Salary: £9.81 per hour plus commission

Department: Travel

Location: Braintree/Chelmsford


Shift Leader (East Tilbury)

Salary: £11 per hour

Department: FOOD

Location: East Tilbury


Shift Leader (Trent Road, Chelmsford)

Salary:

Department: FOOD

Location: Trent Road, Chelmsford


Shift Leader (Writtle)

Salary: £11 per hour

Department: FOOD

Location: Writtle


Shift Leader (Galleywood)

Salary: £11 per hour

Department: FOOD

Location: Galleywood


Food Store Manager

Salary: From £32,000 per annum

Department: Food

Location: Chelmsford Area


Society Secretary

Salary: £20,000 - £35,000 dependent of experience.

Department: ALL

Location: Head Office (Chelmsford)


General Assistant (Beehive Lane, Chelmsford store)

Salary: £9.70 p/h

Department: Food

Location: Beehive Lane, Chelmsford


Baker (Beehive Lane, Chelmsford store)

Salary: £9.70 p/h

Department: Food

Location: Beehive Lane, Chelmsford


Family Liaison Officer

Salary: £9.95 per hour

Department: Funerals

Location: Chelmsford


Family Liaison Officer (Part time – 20 hours p/w)

Salary: £9.95 per hour

Department: Funerals

Location: George Yard, Braintree


General Assistants

Salary: £9.70 p/h

Department: Food

Location: Thundersley


Travel Assistant Manager

Salary: £11.00 per hour plus commission

Department: Travel

Location: Braintree/Chelmsford