Member Support Assistant – part time

Salary:

£12 per hour (30 hours p/w)

Location:

Head Office - Chelmsford City Centre + Field Based

Department:

Membership & Marketing

Job description:

The Society is seeking an outgoing and confident individual to fill the new position of Member Support Assistant for the Membership Team.

The Job: – This is primarily a field-based role, reporting to the Head of Membership & Marketing.

The successful candidate will be responsible for:
• Promoting the Chelmsford Star membership proposition within all stores.
• Recruiting new members, highlighting member benefits and events, and responding to member enquiries whilst on-site using a Society laptop.
• Representing the Society at any third-party events, including hosting the twice fortnightly coffee mornings.
• Providing general support to the M&M department as a whole.

The Person: – You will:
• Be a highly effective communicator, not shy at initiating a conversation.
• Be self-motivated, confident and flexible in your approach to work.
• Be professional, proactive and have the ability to learn quickly.
• Be comfortable talking in front of groups and to colleagues at all levels.
• Have a basic understanding of social media.
• Have an eye for detail.
• Have your own car (mileage between stores will be covered by us).

The Rewards:
• Salary – £12 per hour / 30 hours per week
• Staff discount across all Society businesses
• Contributory pension scheme

The Next Step: – If you feel you may have the experience and personal qualities to fulfil this role, please apply by submitting a covering letter and CV to:
Ann Rowland – Head of Human Resources, Chelmsford Star Co-op, 220 Moulsham St, Chelmsford CM2 0LS or email: ann@chelmsfordstar.coop
Closing date for applications: 17th February 2024

 

Full job description: 

Key Contacts:

Head of Membership & Marketing
Marketing Co-ordinator
Membership Administrator
Society members & customers
Society colleagues and management

Core Purpose:
The Member Support Assistant for the Membership & Marketing Team will be responsible for supporting Chelmsford Star Co-op’s membership proposition within all Society branches and stores. This includes recruiting new members, promoting member events and offers, and responding to member and customer enquiries on site. They will represent the Society, both within our branches and at third-party events the Society is attending. They will deliver an efficient and effective service to the Society’s colleagues, members and customers.

Principle Responsibilities:
1. To spend time in our stores promoting membership, member benefits and member events, including signing up new members on site.
2. To assist colleagues, members and customers with any queries in-store by accessing the membership database remotely.
3. To host and co-ordinate two member coffee mornings each fortnight. They will work with the Membership Administrator to ensure regular guest speakers.
4. To liaise with the Marketing Co-ordinator to ensure all events and offers are promoted in store and to ensure all posters and literature are kept up to date.
6. To look out for Community-minded individuals who may be interested in standing for election within membership, and give details as appropriate.
7. To provide any other ad hoc assistance to the M&M team, which may include support at external events.

Applying Knowledge:
The primary function of this role is to engage with customers and members within a retail environment, so the successful candidate must be confident, self-motivated, approachable and not shy at initiating a conversation. The role involves interacting and engaging daily with colleagues at all levels, as well as charities, businesses, customers and co-op members of all ages. The candidate must be a highly effective communicator, whether face-to-face, on the phone or email.

  • Skills & Knowledge:
  • Experience and confidence in customer facing roles is essential.
  • An excellent telephone manner.
  • Knowledge of Microsoft Office and Excel is required, and full training of our membership system will be provided.
  • Candidate must be professional, proactive and a team player, with the ability to learn quickly.
  • Self-motivated and flexible in their approach to work.
  • Excellent people skills.
  • Comfortable with talking in front of small groups.
  • Experience with social media would be useful.
  • Knowledge of Chelmsford Star and its community work, Co-ops in general or of local charities would be helpful.
  • Candidate must be able to drive and have their own car, however mileage between stores will be covered by us

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