Job description:

Basic Information

Location: Braintree/Chelmsford

Reports to:  Travel Manager

Hourly Rate:  £11.00 plus commission

Hours: Full time – 37.5 hours

Core Purpose

Assisting the Travel Manager with the day-to-day operations of both branches, you will be expected to inspire, support, motivate and coach our team of consultants. Leading by example, you will assist in delivering exceptional customer service to maximise sales and overall profitability.

You will be passionate about travel and travelling and can confidently assist customers selecting a holiday to meet their requirements whether this is a summer holiday, Cruise or UK break.

Accountability & Impact

The post-holder is expected to fulfill the following key measures of performance;

• Excellent product knowledge and the ability to understand customers’ requirements to assist with the selection of a holiday confidently and enthusiastically.
• Advise and guide customers regarding holiday locations demonstrating knowledge and experience of worldwide popular tourist destinations.
• Have the ability, experience and confidence to assist customers with complex travel itineraries.
• Maximise sales, whilst assisting the Travel Manager to ensure the overall profitability of the branches.
• Assisting with the supervision, coaching and development of branch staff.
• Prepare daily and weekly performance reports.
• Assist customers confidently with the purchase foreign currency.
• Provide professional and excellent customer service.
• Assist with maintaining branch standards.
• Adherence to Society policies and procedures.

Working with Others

The role involves considerable interaction with customers and requires excellent interpersonal skills.

The role involves interacting with Society staff at all levels and representatives of suppliers.

The post-holder must be able to communicate confidently and clearly.

Skills & Knowledge

Essential:

• Knowledge & passion for worldwide popular tourist destinations.
• Excellent communication skills and customer service.
• Good accuracy and numerical skills.
• Competent IT skill.
• At least 2 years’ experience as a Travel Consultant.

Desirable

• Knowledge of Tarsc CRM System.
• Bureau De Change experience.
• Experience as an Assistant Manager in a Travel Agency.
• A recognised travel qualification.

 Benefits

• Uncapped commission on bookings
• Uncapped commission on branch performance.
• Book your holiday with us at cost.
• Colleague discount across all of our businesses:
  • Food 10%
  • Department Stores varies across departments, up to 20%
  • Funerals
• Weekly pay.
• Long Service Awards.
• Death in Service.
• Self-contributory pension scheme.
• Self-contributory health plan schemes.
• Educational trips abroad, as and when available with our suppliers.