Your Questions
Our members have been getting in touch. If you have a question, let us know here.
Why have the prices suddenly increased so much? I know inflation is high everywhere but as an example I went to buy a box of Maltesers for a friend and it was significantly higher than I'd expect.

Brendan Smith - Chief Operations Officer
Why did you close the Masefield Road post office? I find it hard to believe that it doesn't make money as its always busy.

Brendan Smith - Chief Operations Officer
Can dividend balances be transferred to other accounts via the new member portal?”

Kevin Bennett - Head of Membership & Marketing
Will membership cards become contactless in future?”

Kevin Bennett - Head of Membership & Marketing
Why are you still promoting BOGOF offers with the proposed HFSS legislation on the way?”

Barry Wood - Chief Executive Officer
How many members have CSCS got and why were there so few online for the AGM?”

Barry Wood - Chief Executive Officer
Do you have any vacant or surplus space that can be converted into residential properties to let?”

Barry Wood - Chief Executive Officer
Will we see a Post Office service being opened in any more of our current stores?”

Barry Wood - Chief Executive Officer
Can you tell us about the high staff turnover in your stores, and what you are doing to support staff in the event of armed robberies or confronting shoplifters?”

Barry Wood - Chief Executive Officer
Will CSCS continue to use and develop the ICA branding?”

Barry Wood - Chief Executive Officer
What opportunities do you see for growing sales across the society in coming years?”

Barry Wood - Chief Executive Officer
Are there any implications for CSCS arising from the Morrisons acquisition of McColl’s?”

Barry Wood - Chief Executive Officer
CSCS have done well to reduce their carbon emissions. Is this attributed at all to the recent investments in energy saving systems such as solar panels?”

Barry Wood - Chief Executive Officer
Why did CSCS start doing home delivery with food after previously saying they wouldn’t, and how is the Snappy Shopper partnership working out?”

Barry Wood - Chief Executive Officer
Chelmsford Star’s Co-op Funeral Directors took a leading position by adopting the ICA’s co-op marque in the funeral business. Now other Society’s are adopting the marque in their food stores. Will Chelmsford Star consider putting the ICA logo above their food stores?" – Steven

Barry Wood - Chief Executive Officer
Is a food option within the department stores being considered?" – Mr. Shepherd

Barry Wood - Chief Executive Officer
Why is the Society using Snappy Shopper to home deliver food as it has always opposed deliveries of this type?" – Malcolm

Barry Wood - Chief Executive Officer
Does the Society wish to, or feel it is financially viable to, make a new store acquisition in the coming year?"- Michael

Barry Wood - Chief Executive Officer